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Servicesure garages provided recovery and repairs for customer returning from France

The benefits of our national warranty scheme allowed two of our Servicesure members get a customer home safely from France just before lockdown kicked in.

PSS Auto Centre in north Wales have praised the ease with which our Servicesure team were able to use our network of members to provide a recovery and repair service for one of their customers.

“The customer had a clutch kit failure for their Volkswagen when they were travelling home from France, so we found a Servicesure garage close to the docks at Dover and put a call in to the Servicesure team to see if they could help,” said PSS Auto Centre Manager John Willcox.

“The team arranged for Reed Recovery and Repair to retrieve the vehicle and do the work, and they kept us updated throughout. All it took was one phone call from us and the Servicesure team sorted it, so it’s a phenomenal example of the national warranty working well.”

Although we froze membership fees for our Servicesure members for three months during the lockdown, we have continued to provide all existing benefits available to members as normal.

John and the team were already huge advocates of what the Servicesure brand offers to customers and garages, and this positive experience during the Coronavirus pandemic has only reaffirmed their confidence.

He said: “We always explain the national warranty to our customers and it’s a fantastic benefit because it gives people the confidence to come to an independent garage. Both our customers and I have peace of mind every time.

“When I think about how much it would have cost us to recover that vehicle from Dover ourselves, it clearly shows just how valuable it is to be a Servicesure member.”